Carrier
Questions and answers
OPM requires that each FEHB carrier has appropriate and verifiable oversight, but takes no position on whether Medical Direction should be an in-house or contracted function. The accreditation survey will examine how the Medical Director function is fulfilled and will also evaluate how the carrier ensures that continuity of care/services is provided to members, how quality is assessed and progress is monitored, how handoffs are facilitated, and how the carrier assures that any delegated function is competently performed.