General
Questions and answers
Accountability means being held answerable for
accomplishing a goal or assignment. If approached correctly
accountability can produce positive, valuable results. Managers can
practice accountability for positive results by following good
performance-management principles. They can establish expectations in
employees' performance plans and use formal awards programs to recognize
employees. Managers should:
- involve employees in setting clear, challenging, yet attainable goals and objectives, and give them the authority to accomplish those goals
- coach employees when they request help
- monitor progress towards goals, and provide feedback that includes credible, useful performance measures
- provide the training and resources employees need to do the work
- recognize employees for good performance, both formally and informally.