About the Office of Personnel Management Office of the Inspector General Hotline Operations

The Inspector General Act of 1978 gave the Office of the Inspector General (OIG) the authority to accept complaints from the Office of Personnel Management (OPM) employees, contractors, and the public concerning criminal activity, fraud, waste, abuse, and mismanagement of OPM programs and operations. The OIG Hotline is a component of the OIG’s Office of Investigations, which oversees the hotline through which complaints and information are received. The OIG Hotline staff reviews and processes complaints that may or may not result in an investigation, audit, or inspection performed by the OIG or administrative action by an Operating Program Division of OPM. As a result, the OIG Hotline helps ensure the proper and efficient use of taxpayer dollars for the American people.

Reporting Fraud, Waste, and/or Abuse (Hotline Complaint)

The OIG Hotline accepts tips and complaints about potential fraud, waste, abuse, and mismanagement in OPM programs and operations. A professional staff member will promptly review your information. Due to the high volume of information we receive, we are unable to reply to all submissions.

To report fraud, please fill out the Hotline Complaint Form by using the link (Hotline Form) below or forward your tip to one of the following:

OIG Hotline Number: 1-877-499-7295

Written Complaints May Be Sent To:
ATTN: OIG Hotline
OPM Office of the Inspector General
1900 E Street NW Room #6400
Washington, DC 20415-1100

At this time, COVID-19 has caused us to suspend the processing of written complaints. We encourage you to submit your complaint through the online portal below. If you do not have online access, you may call the Hotline at the number listed above. In the near future, we will process all written complaints received and resume normal operations.

Submit an Online Complaint Form

Hotline Complaint Form Link – Fraud Hotline

Types of Hotline Complaints we accept:

The most common types of complaints investigated by the OIG fall into the following categories:

• Crime, gross misconduct, or conflicts of interest involving OPM employees and/or contractors;
• Fraud, waste, or abuse relating to OPM programs and operations, including:
  • Federal Employees Health Benefits Program (FEHBP),
  • Civil Service Retirement System (CSRS),
  • Federal Employees Retirement System (FERS),
  • Combined Federal Campaign (CFC),
  • Federal Employees' Group Life Insurance (FEGLI),
  • Federal Long Term Care Insurance Program (FLTCIP), and
  • Federal Employees Dental/Vision Insurance Program (FEDVIP);
• False/fraudulent claims submitted to a FEHBP or FEDVIP-contracted health insurance carrier, such as billing for services not rendered/up-coding, which is billing for a higher level of service than was actually provided;
• Kickbacks/inducements for referrals by medical providers, marketers, and/or drug manufacturers related to the payment of FEHBP benefits/services;
• Any suspected patient harm perpetrated by a medical provider in relation to a FEHBP beneficiary;
• Medical identity theft involving FEHBP beneficiaries;
• Overprescribing/abuse of opioid prescription pain medications to FEHBP beneficiaries;
• Fraud/ineligible dependents receiving healthcare benefits within the FEHBP, FEDVIP, FLTCIP, and/or other OPM-related benefit programs;
• Fraud/ineligible beneficiaries receiving a FEGLI life insurance payment(s) upon the death of the insured;
• Fraud/ineligible family members receiving CSRS/FERS annuity benefit payments upon the death of the annuitant;
• Abuse/neglect by caregivers, nursing homes, and other long-term care facilities related to CSRS/FERS retirees or annuitants, and/or FEHBP beneficiaries; and
• OPM employee and/or contractor misconduct, theft and/or fraud.