The Ticket System and the CMS
FAQs and answers on how the CMS works with ticketing system.
Questions and answers
Yes and no. For simple content edits, like changing text or updating links, you can make changes directly in the CMS without creating a web ticket.
What am I allowed to update in the CMS?
More substantial changes, like reorganizing a content section, or making a PDF 508 compliant, will require a ticket.
No. The approval process for changes within the CMS are handled in a process called workflow.
Create a ticket for the substantial changes you need from the web team. You can make simple content changes in the CMS yourself without having to include them in the ticket.