Request a one-time passcode for OPM Retirement Services Online
The one-time passcode from Services Online allows you to connect your Login.gov account or regain access to your Services Online account if you are locked out for inactivity or another reason.
How to request a one-time passcode
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Sign in to your online account
Go to OPM Retirement Services Online and follow the Login.gov sign-in process. Once you sign in, you will be redirected to the Verify your Account page.
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Go to the Request one-time passcode page
On the Verify your Account page, scroll down and click the "Request passcode" button.
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Complete the form and submit your request
Enter your claim number and email address, and click the "Request passcode" button. Within a few minutes you should receive an email with a one-time passcode.
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Follow the instructions in the email to use your one-time passcode
It may take up to 5 minutes to receive your email. If the email address you provided doesn't match what we have on file, then you'll need to contact us for support.
How to request a passcode if you've never signed in before
If you're a new retiree or annuitant, you will receive a one-time passcode in your welcome letter. This passcode expires after 30 days.
If your passcode has expired, then you should contact us for more support.
If you've never used OPM Retirement Services Online before, then you learn more about getting started.
How to change your Login.gov password
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A claim number is required to make a help submission.
If you are an annuitant, you can find your CSA or CSF claim number on your 1099-R, your annual COLA notice or your Benefits Booklet.
If you are unable to locate your CSA or CSF claim number, or you are not a retiree, former spouse of a retiree or a survivor of a retiree, or you are inquiring about the status of a refund application, please contact us on
1-888-767-6738 and one of our representatives will be able to assist you.
Contact us for more support
Report a Death
To report a death of a Retired Federal Employee or Current Federal Employee, please click the link below that applies:
Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.
Please be advised that the information submitted must be entered by the annuitant or on behalf of the annuitant by the Representative Payee.
Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.
Phone: 1-888-767-6738
TTY: 711
Hours: Monday thru Friday, 7:40 a.m. to 5:00 p.m. ET
Closed on federal holidays
Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.
Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.
Retirement Operations Center
U.S. Office of Personnel Management
Post Office Box 45
Boyers, PA 16017
OPM Retirement Services does not have a main fax number.
You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.