Will Levy III

We’re going to provide the best customer service we can"

Why is employee engagement important in the Federal government?

“When employees are engaged and feel like they have part ownership in what we’re doing, and they have a voice and they’ve had buy-in to the situation, it’s going to lead to better results.”

How do you ensure that customer service is a priority in your agency?

“I stress to our employees every day that we’re going to provide the best customer service that we can in every transaction.”